Products Support
For Mac users: It seems that the new Catalina 10.15.0 MacOS has broken the compatibility with the Samba server used in the X3, whether through the WIFI or Ethernet link.
If not mandatory, we recommend that you postpone updating your MAC.
Customer service
Whether you have a request, found a bug or had trouble with using your product, feel free to contact us by email at support @ aaton . com or by phone at +33 (0)4 7642 9550 (Paris time)