Aaton Digital Limited Warranty
AATON DIGITAL S.A.S.U. gives the warranty set forward below.
The limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase - if the proof of purchase cannot be supplied, the date of manufacturing will be used.
AATON DIGITAL equipment is warranted under normal use, against defects as follows:
Defective parts will be exchanged for new parts or comparable or rebuilt parts for a period of TWO YEARS from the date of original purchase.
Exception: Wearing parts (switches, selectors and all moving parts), are covered by 1 YEAR warranty.
Labor will be provided for a period of TWO YEARS from the date of original purchase, free of charge by our factory.
When returning equipment under this warranty, you must pre-pay the shipping charges, and you must enclose the Bill of Sale or other valid proof of purchase with a complete explanation of the problem. During your TWO-YEARS warranty period, repairs will be made and the equipment return-shipped to you free of charge.
After your warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the equipment return shipped to you after payment of the repair invoice.
If you disapprove the estimate, we will return-ship the equipment at your costs.
Aaton-Digital has no obligation to appoint a local service company for each country where its products are in use and we cannot guarantee that our reseller network will provide labor free of charge during or after the warranty period.
In order to obtain warranty service, contact the authorized AATON DIGITAL retail dealer from whom you purchased the product or contact the factory:
- By phone : +33 4 7742 9550
- By email support[at]aaton[dot]com
After all necessary investigation that require your full cooperation with our technicians and engineers, if the reported problem cannot be solved on-line, you will be directed to the nearest service facility for your product, if any. If there is no service facility in your region, you will receive a RAN (Return Authorization Number) and instruction to return your product to the factory.
This Limited Warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases: Loss or damage to the equipment due to abuse, mishandling, accident, improper maintenance, or failure to follow operating instructions; If the equipment is defective as a result of leaking batteries, sand, dirt or water damage; If defects or damages are caused by the use of non-original parts or by service other than our authorized agent. This Limited Warranty does not cover cabinet (exterior finish).
This Limited Warranty does not apply to accessories or consumables for the product, which are sold “AS IS”, without warranty of any kind by AATON DIGITAL.
Non-AATON DIGITAL brand peripheral equipment and software that may be resale or deliver with AATON DIGITAL products are sold “AS IS” without warranty of any kind by AATON DIGITAL, including any implied warranty regarding merchantability or fitness for a particular purpose. The manufacturer or producer of the goods gives the sole warranty with respect to such non-AATON DIGITAL brand items and we cannot intermediate between you and the manufacturer of the equipment or accessory.
Thereof: AATON DIGITAL shall have no responsibility under this limited warranty for use of AATON DIGITAL product in conjunction with incompatible equipment or peripheral equipment.
Li-Ion batteries have a 3 months warranty from the date of sale by Aaon-Digital which covers any manufacturing defects.
NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED. AATON DIGITAL SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF AATON DIGITAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST AATON DIGITAL BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY AATON DIGITAL AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF AATON DIGITAL. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT.